Central Reservation Software.

wInner Webhotel uses a multi-property architecture which makes it ideal as a central reservation tool for hotel chains. It is a web based application and information, availability and rates can be searched accross the various hotels that are part of the hotel chain.

Book any hotel.

The central reservations module permits to book any hotel of the chain. When searching for availability wInner webhotel will indicate which hotels have rooms available and at what rate. It is also easy to retrieve existing reservations and make changes if required.

PMS Integration.

When used with the wInner PMS, we can offer full integration with the PMS system. Hotels can upload inventory to the CRS and reservations made via the CRS are delivered in realtime into the PMS system. Also changes and cancellations made in the CRS module are seamlessly integrated with the PMS system.

General

• Online application, no software to be installed.
• Integrated security
• Secure HTTPS communications for credit card data protection
• Multi-property
• No commission fees
• Multi-language
• Direct Email confirmation to guest with link to reservation
• Integration into PMS system (option)

Central Reservations

• Integration in your own website
• Customise look and feel using CSS
• Real-time online reservations
• Availability search either via interactive calendar or search by period
• Internet Inventory management
• Rate management
• Rate rules and restrictions management
• Manage all-inclusive packages with rules and restrictions
• Open / close & Minimum / Maximum stay functions
• Set and apply minimum and maximum stay parameters
• Rate availability can be set following cancellation policy or advanced booking days
• Sell extra services along with the reservation (parking, extra bed, babycot etc..)
• Various extra service pricing models (unit, per person, stay, day etc..)
• Automatic inventory update when rooms are sold online
• Warnings when last rooms are sold

E-Mail

• Confirmation email sent automatically after guest makes reservation
• Creation of custom email messages for automatic dispatch before or after guest stay
• Using email mechanism you can create feedback request mails that are automatically sent to your guest
• E-mail content and layout ar 100% flexible

Reservations

• Reserve Online
• Make multiple room reservations
• Book additional services (e.g. Parking, extra bed) or fixed additional costs (e.g. Tourist tax)
• Book all-inclusive packages
• Customer profile creation with login account
• Guest login and retrieval of own reservations and possibility to amend or cancel reservation (following certain rules)

For business customers

• Create corporate or agent login
• Publish corporate or agent rates protected with password
• Define and attribute allotments to company accounts
• Your business customer can book at the negotiated rates in a secure environment

Integration

• Full 2-Way integration with wInner Front Office using XML based protocols
• Integration of Channel Manager with PMS
• 2-way interface reservations, inventory & rates

Advantages.

• There is no software to download, all you need is a PC with Internet connection.
• On your website guests click on a reservations link to check availability and book.
• The reservations screen can be customized to have the same look as your website.

With wInner Booking Engine, your guests can:

Visit your website and explore your property information pages

• Click on your Reservations link and check if you have rooms available for their chosen dates
• Choose their preferred room type and rate
• Enter their personal details and credit card details onto the wInner’s secure server
• Receive instant confirmation of their reservation, and an automatic personalised email from your property thanking them for making a booking
• Each time a guest confirms a reservation, the property booked receives an automatic email with the booking details.
• Create a profile and log into the booking engine to visualise or amend their reservations.
• Reprint a confirmation for reservations made
• Reservations made are integrated directly into wInner’s front office system.
• wInner Booking Engine does not handle online payments or charge the customer’s credit card. The guest will be obliged to enter credit card details that are sent along with the reservation to the hotel via a secured connexion.

Management module features.

• Very user friendly screens that require little or no explanation.
• 24 hour access to your room rates and inventory, giving you control over room yields
• Permission based access to guest credit card details through wInner’s secure server
• List all reservations, cancellations and indicate which ones have been processed locally
• Password protected rates for corporate clients and wholesale agents
• Revenue reports including average room rates and guest country of origin
• A facility to export guest email addresses
• reservations lists, etc.
• Useful help screens.

Booking Engine Benefits.

• Can be integrated seamlessly into your own website. The style of the reservations module (booking engine) can be configured to your needs.
• Offers a multi language user interface and even your content can be translated.
• Offers immediate reservation confirmation which allows you to increase direct sales from your hotel website.
• No Commission. wInner Booking Engine charges a low fixed monthly fee which allows you to publish the lowest rate on your own website while getting a better margin.
• Since wInner Booking Engine offers real-time reservations and availability control you can increase the number of reservations from your own website and as a result cut on commission costs you pay to third party booking sites.
• Save time and administration costs since your guests can directly view availability and make confirmed reservations. No more email requests that need to be answered by your staff.
• You have full control over your rates, availability and costs. There are no other third-parties and commission agreements to worry about.
• Create a list of additional services (such as car park, meals, etc.) that guests can reserve along with the room reservation.
• Set or change the inventory of rooms sold via the website. Setup the room types you wish to sell and define the inventory for sale on a day by day basis.
• Create and change rates at any time or change the rules that apply to the rates in order to maximise yield.
• Control how rates are sold by using features such as minimum and maximum stay, open or closed for arrival or departure, max rooms to be sold for any given rate.
• For your corporate clients or wholesale travel agents you are able to create a secured login and link the contracted rates to this login. This enables them to book directly using the agreed rates and conditions.